Kudos to Craven Speed

Discussion in 'Feedback, Reviews & Comments' started by Nathan, Nov 18, 2009.

  1. Nathan

    Nathan Founder

    Mar 30, 2009
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    Placed an order today with Craven Speed and I tell ya, I'm impressed with the new shopping cart they have in place there. For the most part it's like any cart that is out that there, but the details they went to..

    I can check the status of an order and email alerts are sent at every step of the way. Sure, Amazon does the same type of thing but this is no Amazon sized company.

    Not only that...my order was out the door the same day.

    Order processing history
    Time Comment Status
    11/18/2009 16:49:14 Order set to custom status: Shipped Shipped
    11/18/2009 15:59:09 Customer placed this order Pending

    Now that is setting a hard to beat standard.
     
  2. btwdriver

    btwdriver New Member

    May 4, 2009
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    +1 for Craven Speed as well. Quality parts at a reasonable price with good customer service. You can hardly go wrong.
     
  3. Gil-galad

    Gil-galad Club Coordinator

    May 19, 2009
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    I will third that based on my own recent positive experience.

    I will shop there again.
     
  4. CFMINI

    CFMINI New Member

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    +1 for Craven Speed as well.
     
  5. MINIBee

    MINIBee New Member

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    I concur. I recently ordered strut tower defenders and a badge holder for my wife's R56. Had some problems with the nuts on the defenders and the bolts for the badge holder weren't long enough for the Cooper grille. They sent out the parts I needed right away and even threw in a magnetic grille badge to be nice. First class.
     
  6. Kellen@Craven

    Kellen@Craven New Member
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    May 4, 2009
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    Thanks All! I do what I can.

    Nathan-Just wait until you get that new iPhone holder, I love the Blackberry version I am using.
     
  7. Wikedmini

    Wikedmini MINI of the Month - December 2009

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    werd! i got my shifter fast when i ordered it years ago... and i've loved it ever since!
     
  8. jcauseyfd

    jcauseyfd New Member

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    Add me to the +1 club for Craven. Put in their Nuvi bracket recently and loving it!
     
  9. pedroa

    pedroa New Member

    Oct 27, 2009
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    Cravenspeed Chimex

    Cravenspeed is top notch. I was slightly disappointed that the Chimex didn't fit in the '08 R56 (to wide), didn't even know there were different sizes of buckles.
     
  10. Gil-galad

    Gil-galad Club Coordinator

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    #10 Gil-galad, Aug 30, 2011
    Last edited: Sep 2, 2011
    I gave Kellen a phone call this afternoon to discuss the possibility of customizing a gauge pod order to meet my unique desires. He was most accommodating with his time and clearly explained all the options. I was confident in the solution that he proposed, so I went ahead and placed the order. That was about 3:00 pm PDT...followed by email updates:

    3:07 pm -- The complete invoice summarizing the entire order :wink:
    3:15 pm -- Notice that the order was assembled already, awaiting shipment :ihih:
    3:28 pm -- Notice of shipment :eek6: :Thumbsup:

    Never expected this to get processed today, let alone already out the door. Amazing. Better customer service you will not find anywhere. Count me as a loyal customer.

    Edit: The parcel is on my doorstep at 9:00 am on 9/2. Nice.
     
  11. Nathan

    Nathan Founder

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    Gotta love the consistency.

    After placing my iPhone 4GS pre-order on Friday it was off to the Craven site to get the iPhone 4 mount to replace the iPhone 3G one. Postman just delivered it even with a holiday in the middle.
     
  12. Justa Jim

    Justa Jim Well-Known Member
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    I pre-ordered the iPhone 4, 8GB on Friday too, but forgot about this. Thanks for reminding me. :Thumbsup:

    Jim
     

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