Placed an order today with Craven Speed and I tell ya, I'm impressed with the new shopping cart they have in place there. For the most part it's like any cart that is out that there, but the details they went to.. I can check the status of an order and email alerts are sent at every step of the way. Sure, Amazon does the same type of thing but this is no Amazon sized company. Not only that...my order was out the door the same day. Order processing history Time Comment Status 11/18/2009 16:49:14 Order set to custom status: Shipped Shipped 11/18/2009 15:59:09 Customer placed this order Pending Now that is setting a hard to beat standard.
+1 for Craven Speed as well. Quality parts at a reasonable price with good customer service. You can hardly go wrong.
I concur. I recently ordered strut tower defenders and a badge holder for my wife's R56. Had some problems with the nuts on the defenders and the bolts for the badge holder weren't long enough for the Cooper grille. They sent out the parts I needed right away and even threw in a magnetic grille badge to be nice. First class.
Thanks All! I do what I can. Nathan-Just wait until you get that new iPhone holder, I love the Blackberry version I am using.
Cravenspeed Chimex Cravenspeed is top notch. I was slightly disappointed that the Chimex didn't fit in the '08 R56 (to wide), didn't even know there were different sizes of buckles.
I gave Kellen a phone call this afternoon to discuss the possibility of customizing a gauge pod order to meet my unique desires. He was most accommodating with his time and clearly explained all the options. I was confident in the solution that he proposed, so I went ahead and placed the order. That was about 3:00 pm PDT...followed by email updates: 3:07 pm -- The complete invoice summarizing the entire order :wink: 3:15 pm -- Notice that the order was assembled already, awaiting shipment :ihih: 3:28 pm -- Notice of shipment :eek6: Never expected this to get processed today, let alone already out the door. Amazing. Better customer service you will not find anywhere. Count me as a loyal customer. Edit: The parcel is on my doorstep at 9:00 am on 9/2. Nice.
Gotta love the consistency. After placing my iPhone 4GS pre-order on Friday it was off to the Craven site to get the iPhone 4 mount to replace the iPhone 3G one. Postman just delivered it even with a holiday in the middle.