Having Trouble with the Download - Please Answer a few Questions

Discussion in 'Top Gear' started by Nathan, Dec 23, 2010.

  1. Nathan

    Nathan Founder

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    Some of you are reporting issues with the Downloads of TG. In order to get a handle on fixing this please answer the following if you are experiencing difficulties.

    Thanks, this will help a lot

    1) Internet Service Provider Name


    2) Speed Test Results (please visit Speed Test and select the server in Kansas City.) The results can be copied and pasted into the post.

    [​IMG]

    3) Wireless or Wired Connection to the PC or Mac?


    4) Firewall? If so the brand name would be helpful


    5) Browser used for download?


    6) Are you using any sort of Download Manager? If so, brand name please.
     
  2. Minidave

    Minidave Well-Known Member
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    #2 Minidave, Dec 23, 2010
    Last edited: Dec 23, 2010
    Sure....

    1) Road Runner, KC

    2) [​IMG][/URL][/IMG]

    3) Wireless - 54 Super G

    4) Firewall? Encrypted router and whatever Windows Vista has.

    5) IE 7

    6) No download manager

    The only difficulties I had were with the quality - as I mentioned in the other thread = some pixellation, some audio drop out, pauses. It only happened a few times, and all in the first half hour. I haven't gotten a chance to run it again after the second complete download (since I screwed up the first one by closing the lid on my laptop and interupting the internet connection before it was done) but I will tonight or tomorrw and see if the second download works any better.
     
  3. Nathan

    Nathan Founder

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    The server lives in KC, you should have no problems at all assuming Road Runner doesn't route you around the world to get to it. Would you mind testing again plugging the laptop into the router with a network cable if you have one please. I wonder how much loss you are experiencing due to the wireless connection.
     
  4. jcauseyfd

    jcauseyfd New Member

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    Trying to watch it today and it kept cutting off at about the 28 minute mark (just as they were showing the dawn at VIR). Up to that point it played great. I had downloaded it a couple days. Info as follows:

    1. Deltacom

    2. Can't do the speedtest, but I've been routinely testing and normally get about 5.5Mbps up and down.

    3. Wired connection

    4.. Sonicwall in place

    5. Firefox (whatever the current non-beta is - 3.16 I think?)

    6. No download manager

    hth!
     
  5. goaljnky

    goaljnky New Member

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    1. Time Warner Cable

    2. [​IMG]

    3. Wired (1GB) and wireless 802.11N

    4. Yes. DLink DIR-655. Does not filter any connection initiated from the LAN

    5. IE Safari Chrome, Firefox 32 and 64 bit

    6. No
     
  6. YeloMini

    YeloMini Member

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    #6 YeloMini, Dec 23, 2010
    Last edited: Dec 23, 2010
    1. Comcast
    2. [​IMG]
    3. Wired gigabit network PC
    4. Router's firewall
    5. Firefox 3.6, Firefox 4 Beta 7
    6. No

    Only issues were with the HD version. I originally thought it was a Firefox 4 beta issue but I had the same trouble with 3.6. Tried multiple times, download would just stop mid-way and Firefox would indicate they were completed even though the file sizes weren't correct. Sometimes the partial video would play in VLC player but other times it would give an error and want to repair the file.

    Never had any issues with any other Top Gear downloads including nearly all of the previous seasons you posted. But this was the first HD version I tried to download.
     
  7. Mach5

    Mach5 New Member

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    #7 Mach5, Dec 23, 2010
    Last edited: Dec 24, 2010
    1. ISP: Cox

    2. Speed test:

    [​IMG]

    3. Wired connection

    4. Firewall -- Windows/McAffee

    5. Browser: IE8

    6. Download Mgr: None, so far as I know. Should I get one?
     
  8. ScottinBend

    ScottinBend Space Cowboy
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    I too ended up having problems, would never complete the download. Ended up getting the torrent instead.

    1. Local ISP (BendBroadband)
    2.[​IMG]
    3.wired router
    4. no firewall
    5.Firefox
    6. none
     
  9. Rixter

    Rixter Well-Known Member

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    #9 Rixter, Dec 24, 2010
    Last edited: Dec 25, 2010
    I used to download then view. Occasionally my download would die, which is common without a download manager of some sort. Now I just stream the video and watch it online. For some reason that never fails me. Maybe Win7 Media Manager software has some built in download management or error correction? Who knows. I'm on Win7 and IE8

    [​IMG]

    Nate I want your network speed :eek6:
     
  10. Mike

    Mike New Member

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    [​IMG]

    1. Local ISP = SBC Internet Services
    2. see above
    3.wired router
    4. Norton Internet Security
    5.Firefox 3.6.13
    6. none

    I got about 200Mb of the SD file, incomplete.
     
  11. moreorless

    moreorless New Member

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    Um.....what is "TG"?

    ...Les
     
  12. Nathan

    Nathan Founder

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    TG= Top Gear
     
  13. moreorless

    moreorless New Member

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    Ah hah!

    That!

    I can't get it to download at all.

    Must be me.

    ...Les
     
  14. Mach5

    Mach5 New Member

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    #14 Mach5, Dec 26, 2010
    Last edited: Jan 2, 2011
    Yesterday I downloaded and installed a trialware version of Internet Download Manager (Internet Download Manager: the fastest download accelerator). That seems to have helped quite a bit. If nothing else, now I can download episodes in the background while watching an episode and I don't have to worry about the connectin being dropped...the software is smart enough that it will pick up where it left off.

    The purchase price on this software is only $24.99, and seems well worth it. I'm going to use the trial until it runs out (30 days), but if all goes well I may break down and buy this; it has to be about the most useful piece of software I've seen in some time.

    Does anyone know whether Win7 comes with this feature (I'm using XP SP3). I ask because at some point in the future I anticipate buying a new computer to replace the worn out machine I'm currently using. The new machine will likely come with Win7 and if it has a download manager I might be tempted to wait on the purchase of software pending purchase of a new computer.
     
  15. Nathan

    Nathan Founder

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    There is nothing in Win7 like the download manager described above.
     
  16. KC Jr 54

    KC Jr 54 New Member

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    1. AT&T DSL Home Service
    2. [​IMG]
    3. Directly PC WIn. 7 64bit.
    4. Router, and then Windows 7
    5. Google Chrome
    6. No
     
  17. minintrigue

    minintrigue Active Member

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    1) ATT Uverse

    2) [​IMG]

    3) Wireless Connection to the PC?


    4) Trend Micro Firewall


    5) Firefox for download?


    6) No Download Manager?
     
  18. alwzopn

    alwzopn New Member

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  19. Mach5

    Mach5 New Member

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    Good to know. I'm using IE8, though.
     
  20. Nathan

    Nathan Founder

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    I've tweaked some settings over the past few weeks and have been testing the downloads. I think they may work a lot better but I would recommend those of you with slower connections or are using wireless add a download manager.
     

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