How to lose a loyal customer.

Discussion in 'General Chat' started by goaljnky, Mar 19, 2011.

  1. goaljnky

    goaljnky New Member

    Apr 7, 2009
    3,105
    394
    0
    LaLaLand, Left Coast, Overpopulated and Underfunde
    Ratings:
    +394 / 0 / -0
    #1 goaljnky, Mar 19, 2011
    Last edited: Mar 19, 2011
    Prelude:

    I unintentionally screwed up my wheels (R98 webspokes) by not cleaning off the brake dust caused by my not-street pads. It screwed up the finish and when I tried to take it off I rubbed some more off. No big whoop as they have 50k miles on them in a little over 5 years and are showing their age anyway. Scuffs, clear coat peeling, dings, etc. But over all they held up surprisingly well for Los Angeles roads. So I figured I would get them refinished in black.

    The story:

    So I go the the tire shop that I have been dealing with for years. Ron's Tire & Wheel in North Hollywood, CA. I originally found them through Tire Rack as a recommended installer. In the past five years they have done all my mounting and balancing, wheel repair when I ding them or when others curb rash them and I have bought a couple of set of rims when the damage was too much to fix.

    Having kept up with the forums and asking around it seems that the going rate is about $100/rim to get them refinished and painted a color of your choice. I figured ad another $20-25/rim to unmount, mount and rebalance. So I get there, tell the kid who I have never seen before what I would like done. He says he needs to talk to his guy, so I go inside to look around. I come out 3 minutes later, the guy looks at me and comely says: "$250 a rim".

    Now, normally I keep a straight face and if I don't like the quote I just walk away. Sadly I never embraced the haggling part of my Jewish heritage. This time my jaw dropped and "Are you frigging kidding me" escaped from my mouth. But wait, it gets better. The kid then looks at my car with its rims just like they are in the bellow picture:

    [​IMG]

    He looks at the tire, kicks it authoritatively and advises me that: "By the way, you are going to need new shocks, too".

    At this point I just started laughing hysterically, got back in my car and left. I was fuming so bad that I actually had the wife call and complain to the manager. Needless to say the five year relationship is now over, nor will I ever recommend them again.
     

    Attached Files:

    • tire.jpg
      tire.jpg
      File size:
      418.4 KB
      Views:
      103
  2. Jason Montague

    Jason Montague New Member
    Lifetime Supporter

    Jan 5, 2010
    6,134
    1,588
    0
    Physician Assitant (retired)
    Sherman,Tx
    Ratings:
    +1,588 / 0 / -0
    :cornut: But as a good soldier, you're going to drive on and tell us all about the new place that you're going to find and be happy by telling us about this new wheel and tire place that we should use when ever we're in LA County. Because that's the kind of guy that you are.:Thumbsup:

    Jason:popcorn::popcorn:
     
  3. Crashton

    Crashton Club Coordinator

    Jun 4, 2009
    19,428
    10,034
    113
    Retired old fart
    Hooterville Ohio USA
    Ratings:
    +11,662 / 2 / -0
    Well $250 to refinish your wheels seems pretty good to me. :eek:ut:

    I'm very glad you laughed in the clowns face. :Thumbsup:

    PS: I can see in that picture that you are seriously under wheel gapped. :D
     
  4. Jason Montague

    Jason Montague New Member
    Lifetime Supporter

    Jan 5, 2010
    6,134
    1,588
    0
    Physician Assitant (retired)
    Sherman,Tx
    Ratings:
    +1,588 / 0 / -0
    :cornut: ................and British Racing Green. No wonder I like that guy.:Thumbsup:

    Jason:popcorn::popcorn:
     
  5. goaljnky

    goaljnky New Member

    Apr 7, 2009
    3,105
    394
    0
    LaLaLand, Left Coast, Overpopulated and Underfunde
    Ratings:
    +394 / 0 / -0
    If by under you mean there is too much of it, then I have no choice. Any lower and I don't clear the driveway. Had to raise it almost 3/4 inch when I moved into my place 3 years ago.
     
  6. CHKMINI

    CHKMINI Club Coordinator
    Lifetime Supporter

    Sep 1, 2009
    9,244
    3,802
    113
    Ratings:
    +3,863 / 0 / -1
    ...I'm surprised they didn't suggest that you have the oil changed in your wheel wells :D Shocks, alignment and air filters...the recommended standard :mad2:
     
  7. Rally

    Rally New Member
    Motoring Alliance Founding Sponsor

    May 5, 2009
    600
    50
    0
    Ohio
    Ratings:
    +50 / 0 / -0
    Was he planning on disassembling the 2 piece wheel to refinish? This would be the proper way to refinish a split wheel so that the clearcoat wouldn't be sprayed on the wheel while assembled. This could be part of the reason for the increased rate over the 100/wheel price tag you usually find for refinishing one piece wheels.

    Disassembling a two-piece wheel adds a good bit of "labor time" to the project and the price may have reflected it. Either that or he planned on replacing the bolts upon re-assembly since those bolts are designed for one-time use and are often stretched.
     
  8. Justa Jim

    Justa Jim Well-Known Member
    Lifetime Supporter

    May 6, 2009
    7,422
    1,685
    113
    Ratings:
    +1,685 / 0 / -0
    You mean you didn't check the driveway before you bought the house? You might have gotten the seller to come down in price, since the driveway was clearly too high. :Thumbsup:

    Jim
     
  9. goaljnky

    goaljnky New Member

    Apr 7, 2009
    3,105
    394
    0
    LaLaLand, Left Coast, Overpopulated and Underfunde
    Ratings:
    +394 / 0 / -0
    //hangs the head down in profound shame

    No, I did not check. Car clearance will be a major consideration in the next purchase.

    @Rally:

    At the quoted price I did not bother asking about the procedure. Checking online I found my rims from Wheels America for less then what I was quoted to refinish them. Already refinished. Same guys Nathan used to take appart, paint and reassemble a set of his 3 piece rims for less then half the $250.

    Also, I still have a set of rims I bought from them 4 years ago. Only paid $150/rim. :rolleyes:
     
  10. ScottinBend

    ScottinBend Space Cowboy
    Supporting Member

    May 4, 2009
    8,767
    2,547
    113
    Bend, OR USA
    Ratings:
    +2,678 / 1 / -0
    Did you check on powder coating them? I can get wheels powder coated for around $75 each here. That is two coats of color and a clear coat.
     
  11. lotsie

    lotsie Club Coordinator

    May 5, 2009
    3,922
    401
    83
    stagehand/part time detailer
    Right here
    Ratings:
    +401 / 0 / -0
    From that picture I can tell your left rear turn signal bulb is about to blow, better get that done with the shocks:crazy:

    Mark
     
  12. goaljnky

    goaljnky New Member

    Apr 7, 2009
    3,105
    394
    0
    LaLaLand, Left Coast, Overpopulated and Underfunde
    Ratings:
    +394 / 0 / -0
    Would need a find a local guy to do the work.

    Sounds more plausible then the schock diagnosis. Specially since everyone knows that along with boots and bonnets our cars come with dampers and not shocks. :cryin:
     
  13. Rae

    Rae Club Coordinator

    Oct 14, 2010
    907
    77
    0
    teacher for severely/multiply disabled students
    Oregon
    Ratings:
    +77 / 0 / -0
    And that wheel well darkening, indicates a need for new springs and struts, don' cha know? Not to mention a full fluid flush and replacement of the frame lube joints :D
     
  14. minimark

    minimark Well-Known Member

    Jun 24, 2009
    5,146
    1,302
    113
    Winston-Salem, NC
    Ratings:
    +1,302 / 0 / -0
    Did a dozen roses come with that price? LOL
     
  15. agranger

    agranger MINI of the Month June 2009
    Supporting Member

    Apr 22, 2009
    2,188
    1,483
    113
    Project Manager
    Charlotte, NC
    Ratings:
    +1,863 / 2 / -0
    Wow... a tire kick told him you would need new shocks? The extra $150/wheel was to pay for his x-ray vision inspection of your suspension.
     
  16. Rally

    Rally New Member
    Motoring Alliance Founding Sponsor

    May 5, 2009
    600
    50
    0
    Ohio
    Ratings:
    +50 / 0 / -0
    Yah, there's no way I'd pay 250/wheel I just thought that might offer a little reasoning to his crazy quote :lol:
     
  17. jcauseyfd

    jcauseyfd New Member

    May 25, 2009
    201
    31
    0
    Graham, NC
    Ratings:
    +31 / 0 / -0
    Really, a repeat customer, but not so much a loyal customer.
     
  18. KittyMini

    KittyMini Club Coordinator

    Jun 24, 2009
    3,271
    1,183
    0
    Ratings:
    +1,183 / 0 / -0
    We are right there with you. Want to lower the car a bit, but don't know if it will work with the driveway :frown2:

    I'm surprised you made it out of there without going off.
     
  19. goaljnky

    goaljnky New Member

    Apr 7, 2009
    3,105
    394
    0
    LaLaLand, Left Coast, Overpopulated and Underfunde
    Ratings:
    +394 / 0 / -0
    There is a difference?

    I guess I am mellowing out with my old age.
     
  20. KittyMini

    KittyMini Club Coordinator

    Jun 24, 2009
    3,271
    1,183
    0
    Ratings:
    +1,183 / 0 / -0
    Ugh, me too :prrr:
     

Share This Page