MINI Roadside

Discussion in 'Starting Line - New Member Introductions' started by moliver34, Jun 30, 2014.

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  1. moliver34

    moliver34 New Member

    Jul 31, 2011
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    Be very careful with MINI Roadside.
    This is just a word of caution. An engine light came on in my 2012 MINI. I live 100 mi away from my dealer so MINI Roadside contracted a tow company to come pick her up and take her to the dealer. As per policy of MINI USA and MINI Roadside, she was put on a flat-bed tow truck. On the re-turn trip, 14 May 2014, however, things did not happen per policy. She was towed behind a tow truck with back wheels on the road and the front wheels 3 ft up in the air traveling down Interstate 75 from Atlanta to Warner Robins, GA. The entire front of the car has suffered from gravel impact damage. Everything on the front end needs to be either replaced or re-painted (hood, hood trim, head lights, fog lights, bumper, roof, side mirror caps, front air dam, and wind-shield). MINI USA and MINI Roadside will not cover the damage and the tow company (who was under contract by MINI USA and MINI Roadside, of course indicates they did not damage the car. Both parties did agree, through a posted letter and an email, that the tow policy was not followed but there was no possible way my vehicle could have been damaged. When a vehicle goes to any MINI dealer for service, it is inspected for body damage (so the dealer is not held liable for damage they did not do, MINI USA policy). The service report from the dealer indicates no damage at all. $5k worth of damage and no one is to blame and no one knows how it happened in the course of 100 mi from the dealer to my house. MINI USA or Roadside will not repair your vehicle if it is damaged while under their care. Oh, MINI Roadside is actually Allstate Roadside.

    Michael
     
  2. Dave.0

    Dave.0 Helix & RMW Powered
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    #2 Dave.0, Jul 1, 2014
    Last edited: Jul 1, 2014
    Welcome to M/A the FUN Mini site. :Thumbsup:

    Sorry about your MINI hope you get that worked out somehow.

    I guess Allstate is really not the "Your in good hands people". :mad2:
     
  3. rum4

    rum4 Club Coordinator
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    Welcome to m/a.

    Sorry to hear about your MINI
     
  4. Crashton

    Crashton Club Coordinator

    Jun 4, 2009
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    Welcome to M/A
     
  5. eMINIparts

    eMINIparts Well-Known Member
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    Mar 13, 2012
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    Welcome to the coolest MINI forum on the net...........:cool:


    Hope you get the issue resolved
     
  6. MCS02

    MCS02 Moderator
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    Jul 31, 2009
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    Welcome to MA!

    I would peruse them till it's fixed.
     

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