MINI has beaten about all other mass market brands (ie not luxury brands like BMW or Lexus) and taken the top spot in customer service. Here’s a quote from the JD Power press release: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are [...] More...
Confusing though. I know the dependability list is for 2008 models and I own a 2002 but given my personal experience I would have reversed those...no dependability issues but lousy customer service. Oh well, we'll take what we can get, eh?