Very interested. PM sent.
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SOLD!
Yes, one day's use on the street...
Let's just say that a self-professed 'obsessive-compulsive' (clue #1 to avoid doing business with this person) client determined that they didn't like the way the brakes 'sounded, looked, or felt'. Eh? To the point that this person actually took the car to the local MINI dealership to have them 'check it out', utterly convinced that we, the engineers of the product and dedicated grease monkies, had mis-installed the kit or that something was very wrong with the brakes... This person was also completely convinced that he was, in fact, likely to die and refused to let his wife or offspring ride in the MINI. He drove to the dealership on back roads, hazards on, literally thinking that he could/would die at any moment.
Was there something wrong with the brakes? Nope. Of course not. All was well - in fact, the dealership was quite impressed with the fit and finish. And, it stopped like a, well, dirty mother f___ (you can fill in the rest, but there's a reason our BBK's have 'dirty mother' in their names).
Still, this person then decides to have the dealership re-install his OEM R56 brakes - on his dime - to the tune of some $400. We would have done it for free, really, just to avoid any odd fallout. And besides, we could have done it in 30 minutes. I have no idea why the dealership bent him over so badly, but they brought the BBK over and we promptly refunded the purchase price. Why someone would pay $999 for a BBK (installed for free, too), decide they didn't 'like it', get that refunded, but eat $400 to have their OEM brakes re-installed is beyond me - seems totally illogical, doesn't it?
So, that's why we had a 1 day old BBK sitting around. This person has since called back to inquire about other items, and we have refused, politely, to do ANY further work or sell our parts.
I tell you, things are getting weirder for vendors now that the first gen MINI's are getting into the hands of 2nd and 3rd owner and since the R56 has been released and selling well. It seems like the 'fringe' of society is now getting used MINIs - and they have some very odd ideas and behaviors - and some non-performance oriented buyers have bought R56's or R55's. We bust our butts to always sell the best stuff, make sure it's right, make sure people are happy, bend over backwards to help people, etc. - and yet this year, this has become harder and harder to maintain. Lately, some people just don't seem to be happy no matter what you do, and I think it has to do with a changing customer base. I can tell you for a fact that our customer service is better than most in leaps and bounds, and we go way, way beyond what others would do. Lately, that has been tested to the point of us losing our sanity at times.
I have literally been completely and utterly at a loss for words a few times this year, wanting to say, "You should be hit in the head with a tack hammer" and left it at that. Of course, we don't do that - and we've eaten a lot of shipping, parts, etc. to maintain our level of customer service and integrity.
I can tell you one thing - some of the new generation of MINI owners sure have some wacky ideas about how the MINI should ride, handle, perform, you name it. -
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We take no responsibility for what our vendors state...
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Whoa, Dr. Mike - you've gone completely eloquent on our collective arseseseses?!?
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And here I thought it only cured the common cold, fixed hemorrhoids (maybe I confused this with the previously mentioned asteroid?), and contributed to one's overall sense of well being, while at the same time substantially increasing the MINI's available HP....Silly me....
Fortunately I just bought it to tighten up the engine in the engine bay; who knew it could do all that other stuff?
Yeah Mike, I know there is no way you can be responsible for what vendors may claim about your products; hell, you can't even be responsible for what customers claim (and I heard a great one about the TSW brace at a tuning party, which eventually I plan on purchasing, which I won't repeat). Suffice it to say that many people are buying things for the wrong reasons...
It's why I always try to get info from you or Jeff before I buy something, being a relative newbie when it comes to these things.... -
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