K, finally got some time to write this. In February 09 I called the Checkered Flag Mini Dealership to get an appointment for the check-up for the car, since I had a little bit of 48.000 miles on it and I was having serious problems with the stearing and wanted the dealership to check it out before I ran out of the warranty. The woman at the dealership told me that no loaners were available for the next 3 weeks. I told her that I will need a loaner, earlier, since in 3 weeks I will be passed the 50.000 miles for the warranty coverage. But she assured me that that wouldnâ€™t be a problem â€“ Mini is very good about their warranty. So, I took the car in with a little bit over 50.000 miles, thinking that it wasnâ€™t more than an alignment problem. When I picked the car up, I was shocked: - replace rack and pinion due to P/S leak - replace both control arm due to both arm bushings torn - needs new oil pan gasket due to leak - couple other minor things, the total bill was going to be $3400.00 One of the repair guys from the dealership â€˜Checkered Flagâ€™ had the nerve to tell me I hit too many pot holes â€“ this is Virginia! If you lived in Michigan for 15 years you know what pot holes are â€“ Virginia streets are heaven! Could you imagine owning a Mini in Michigan? Probably get those repair bills after 14-16 month of driving! But, as Frank, the service guy from the Dealership assured me: Mini is very good about their warranty. So, no worries, right? Well, Frank told me he did not want to put all the repairs through to the Mini warranty center, before he knew for certain that there was a leak in the engine. So, he told me to keep on driving until the next oil change. And I did. At 56.000 miles I took the car back for the oil change and once again, he told me that; Mini is very good about their warranty and I should drive the car for another 2.500 miles so he can make sure there is an oil leak. I argued with him, that by now he should know if there is an oil leak, but he insisted that he should check, again, after 2.500 miles and not to worry since; Mini is very good about their warranty. So, after 59.000 miles I called the dealership and requested a loaner â€“ which SURPRISE!!! was not going to be available for another 3 weeks. No, problem the lady at the dealership chirped: Mini is very good about their warranty! At 62.000 miles I finally got the car into the shop and Frank was kind enough to finally put the service request through to Mini. And guess what: Mini DECLINED due to the mileage on the car! I was in shock. But Frank wrote on the report, after I gave him a piece of my mind: â€œcustomer was offered a one time goodwill repair for the power steering rack and pinion at 100% participation from Mini for an out of warranty vehicle if the customer repaired the leaking oil pan and gasket and the control arm bushings at this dealershipâ€. So, I called Mini directly and complained about the treatment from the dealership and the warranty work that did not get done. No, help. Mini repeated the same offer that Frank wrote on the report; if you pay for this we will cover that. Lol â€“ not gonna happen!!! If you screw me over like that, you will not see a penny of my money, anymore. I donâ€™t care how much I would have saved! I cannot with a good conscience support a company that treats their customers that poorly. So, I paid $2400.00 to somebody else to get the work done. Turns out the right tie rod had went bad, too. And the left control arm was seized, the whole assembly had to be changed. When I finally got the car back, I was warned: the car as it is will not pass inspections due to both ball joints were still bad, and couple other things. I would had to pay at least $700.00 more to even pass inspections. Well, I drew the only conclusion I could: I traded the little piece of sâ€¦ in a couple of weeks ago. Went to the other side â€“ no more BMW or BMW owned products for me! Been pretty happy with the new car, so far. It takes a lot to make a hater out of me - I was a die hard Mini fan! Ford managed to do so. Congrats, BMW you are right behind them, now. BMW â€“ you failed to put any kind of quality into the Mini. Any car that has that kind of repair bill after 50.000 miles is not worth it. Biggest miss-investment I ever did. Granted, the drive is more than fun. But, after the original price, I had expected better quality â€“ I mean what in the world did I pay that much extra for? Maybe BMW should have invested more into customer satisfaction instead of the pre-xmas commercials. As a German it hurts me to say this: BMW you are a failure. It wasnâ€™t just those problems: after 30.000 miles the air conditioning went south. That was covered under the warranty, thank god. It just took another 5000 miles before the air conditioning started making noises, again. And the ashtray â€“what the â€¦??? Was that thing made in China? I owned the car for 3 years and went through 4 ashtrays! Obviously, BMW has some serious quality problems that should not have happened on an 04 Mini. By 04 they should have been able to take care of most of the problems that this car had. I did love the GPS, however. One of the best in-dash GPSâ€™s I have seen to date. Well, good luck to you Mini (sufferers) owners. I will miss the Mini crowd, you are a fun bunch of people! But I wont miss the car. Remember, donâ€™t make the same mistake I did â€“ get the car to the dealership if youâ€™re close to 50.000 miles. Donâ€™t wait for the loaners â€“ itâ€™s just not worth it. And donâ€™t trust the dealership when they tell you; Mini is very good about their warranty. â€“ Itâ€™s a lie. Insist on all repairs being done immediately! Merry Xmas to all of you (yes, you too, Frank) and have a Happy New Year! May your repair bills be low and your tank be full! Well, bye â€“ gotta go and post this on all the Mini forums I can find. Iâ€™d feel bad, if they sucker anybody into their false promises as they did me. McLaren all the way!!! With Schumi on board, now, BMW will eat dust in the â€™10 season!