1st Gen R50 Cooper Most liked posts in thread: Electrical gremlin!

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  1. SNEEEZY - Erika

    SNEEEZY - Erika M/A Wrenchin' Babe!
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    #41 SNEEEZY - Erika, Sep 2, 2011
    That's EXACTLY what many of us in the local club have been doing.

    In fact, we have a club member who was a Motoring Adviser with CF; he's bought his last 2 or 3 (maybe even the last 4) MINIs from dealerships OTHER than CF!

    We have a club member who had been having problems with the "!" light always coming on since last Fall. They've brought the MINI to CF many times to address the issue...while it was under warranty. Now that it's under warranty, CF had them pay for repairs and the light STILL kept coming on, so they took it back AGAIN.

    Diagnosis? Spilled coffee in the shifter box. She took pics. I called BS on the diagnosis because of the "spill pattern" (non-existent!) and the fact that the padding under the carpet surrounding the shifter box AND the shifter boot material itself was IMMACULATE!

    Fed up, she took it to Crown.

    The actual problem was transmission fluid on a connector in the engine bay, nearest the radiator. Repaired. No "!" light ever since!

    The service adviser gave her clear & concise paperwork and advised her to send it to MINIUSA regarding CF...which she exactly plans on doing.
     
  2. Justa Jim

    Justa Jim Well-Known Member
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    #42 Justa Jim, Sep 2, 2011
    Erika, I really think you should tell this story to MINI USA. I believe they are concerned about dealerships giving the brand a bad name and might take some action. Those "pre-printed" survey forms look like a scam to me.

    Jim
     
  3. Crashton

    Crashton Club Coordinator

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    #43 Crashton, Sep 2, 2011
    I don't think MINI USA really gives a ratz arse about us. The dealer really should care because those customer satisfaction surveys mean a lot to them.

    I never received a survey or a call from MINI until my MINI was a few years old. The surveys coincided with a change of service manager's at my dealer. I asked why I had never received a survey before. The voice on the phone said that I had & that I always gave them a perfect score. WTH! My guess is the survey was being filled out for me by the old service manager. Anyway that bad apple is no longer there & I've been treated well since his departure. The guys there now have earned high marks from me.

    Find a good dealer & stick with them.
     
  4. Metalman

    Metalman Well-Known Member
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    #44 Metalman, Sep 2, 2011
    Weird.... I always get a survey as an email form to electronically fill out every time I have work done. None of the xerox copies stuff, that can be filled out by other people, and my responses go back to the office at the dealership. Maybe MAG figured out the system could be circumnavigated by unscrupulous workers / managers.

    I cannot fathom how the owner of a dealership would knowingly want the employees mistreating their income source. That is just too crazy.....
     
  5. Crashton

    Crashton Club Coordinator

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    #45 Crashton, Sep 2, 2011
    At first no surveys, then phone surveys & now e-mail surveys.
     
  6. Metalman

    Metalman Well-Known Member
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    #46 Metalman, Sep 2, 2011
    Chuck.....
    The next stop will be telepathy for the survey......:D
    And they will use telekinesis to work on the MINI.
    And we will all pay with virtual money (the best part)....
     
  7. Nathan

    Nathan Founder

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    #47 Nathan, Sep 2, 2011
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