Most liked posts in thread: Feelin' no love on mini "second date" fail

Yeah, the hate here was a little strong...

Understood if some of you have had bad dealer experiences, but not all dealers are bad, and not all customers are looking for handouts.

That being said, the OP should be a little more, ahem... less expecting of his dealer. **** happens, people fall through the cracks - reach out to your salesperson and see what's up. No need to escalate this to management yet.

 

Call the dealer and see if they forgot about you already.

 

I guess I never got the feeling the op was seeking a handout or otherwise. I've always been able to become friends with the folks that have sold me my new cars and tend to think that reaching out to the dealer will result in a positive MINI owner experience.

 

"Genius"? IMO, much like "hero" our culture has successfully ruined the meaning of the word by applying it too broadly.

 

It really depends on the Dealership. My local Dealership is a Sewell owned dealership, and Carl Sewell literally wrote the book on customer service...

http://www.amazon.com/Customers-Life-One-Time-Lifetime-Customer/dp/0385504454

I bought my 2007 CooperS used from a Mazda dealer, and Sewell MINI treats me like their best customer.

I went in for an oil change last week, and they gave me a CooperS loaner with a TollTag -- and they don't require you to replace your gasoline, like most dealerships.

They have this really cool system that "recognizes" their loaner cars when you enter the service drive. When I get to the cashier desk, my paperwork is ready, and someone has been dispatched to bring me my washed and vacuumed car.

Good customer service is really more about the dealership than the car company.

 

I love to play, or should I say, like to play golf, and have never done crack... But, I will admit that when I was much younger, my cars always seemed to look much better than they do now. I'm afraid it's likely due to always having to wash and wax those large red painted surfaces and polish stainless and chrome for so many years that I grew tired of it all. My rolling stock deserves better of me I know... Don't misunderstand, they're clean and shiny, but likely won't pass for concours.

I'm still distressing from my job, by the way, six years after retiring...

 

Welcome Aboard!

Who cares about the dealer. Go out and enjoy driving your new MINI. Connect up with your local group and enjoy the comradery.

 

I'm guessing they might be overrun with recall's on the new gen3 cars...
lots of stuff going on in the background....
and they MIGHT have done you a favor NOT washing your car if it was extremely cold...
the high-treasure spray can get water into some troublesome places in the winter...
and many owners DO specifically ask that their cars NEVER be washed by the dealer due to fears of getting scratched....

 

Welcome to M/A

I read something about the second date thing, but really don't know how it works. My recommendation is to call your dealer & expertness your concerns to them. You may have slipped through the cracks & been missed somehow. We are all human & make mistakes. Give them a second chance to make things right.

Enjoy your new MINI.

 

I think we should give the OP the benefit of the doubt. A couple of replies seem designed to push this person away rather than help welcome them. Maybe that's not the case & I'm mistaken, I often am.

 

Perhaps, Zippy, but their corporate council has had time enough to ensure that we have no MINI logos on our website. If they have time for us, they certainly have time for their new customers...

 

Yep!

 

Yeah MINI's are more addictive than golf or crack.

I find cleaning my MINI as relaxing time and a good way to destress from my job.

 

Good news, I wonder if your salesperson read your posts here. :wink:

 

MINI customer service is not the best. Actually it goes hand in hand with there reliablity. :nonod: