Repeat Customer Loyalty ???????? They don't care!!!! I can't think of anyplace in America that really cares if a person sticks with them or not. It is not like the good old days when the business employees were there forever. Now a days every time you go to get anything or get anything done you see all new people. If the place you dealt with has not been sold it would really surprise me. I used to always try to do all of my business close to home. Not any more. I get a lot of stuff on line now way cheaper with better service. I hate going into a place to get something and the "salesidiot" don't know what the heck I'm talking about until I search the shelves and find what I asked for. I don't even go near Home Depot at all anymore. At one time it was a great store with well trained people. Now they can't even tell you where the mens room is let alone the merchandise they sell. I'm glad you found the wheels you needed but now the problem of finding a place to put them on. :beer
imo, yes. I go to McDonald's frequently, so I'm a repeat customer. But I'm not especially loyal to them. Fact is, I probably wouldn't care if they disappeared tomorrow. Same is true with my cell phone carriers. I do two year contracts, so I'm definitely a repeat customer. But I feel no loyalty toward them and will go with whoever gives me what I think is the best value at the time when I'm ready to switch. Likewise, I tend to not tolerate much annoyance from them since I feel no loyalty to them. If I were dealing with a company that I felt some loyalty to, I don't think I would just walk out the door and write them off the first time they said or did something I (really) didn't like. I'd probably put forth the effort to contact the manager or owner to discuss what happened and give them the benefit of the doubt. Maybe they weren't aware they had an employee acting in that manner. Maybe the employee didn't understand instructions that were given. Who knows.
Well, having spent all my wheel money with them for five years, having recommended them to numerous people over that period and having spend a few buck more then I could have elsewhere would make me a loyal customer. It seems you have missed the part where I did say that my wife called the manager to complain. What I have not made known is that the person on the phone took my phone number and said he would call us back. I will post should the call ever be made. :frown2:
Loyal or repeat doesn't really matter. You were returning and recommending them, so you were a customer one would think they didn't want to loose. One thing I always do is try and establish a relationship with one person and only talk to them when doing business. The new Guy didn't know if You had been there a thousand times or this was your first. Oh and if it was me that had been doing the business, it would have been me to call and complain... Either way the kid was attempting to break one off in you and if that is the way they are going to do business generally....go somewhere else.
Your tires are looking a bit worn, too... Oh, and you muffler bearing sounds like it is on it's last leg. Sounds like the n00b was taking his recent upsell course a little too seriously. My opinion: I think the next world war is not going to be fought over oil or water or land... It will begin over really crappy customer service.
Any car enthusiast worth their salt can tell from that picture that the Nofurâ„¢ Trunions are wearing and have caused sinosoidal damage to the prefabulated amulite confabulators.
Studies have shown that a person will be more satisfied with their service if something gets messed up and the company fixes the problem right away, compared with if they had just gotten it right the first time. I guess we're just really appreciative of good customer service because it's hard to come by.
