Huge thanks to MINI of STL

Discussion in 'MINI' started by lotsie, Apr 17, 2011.

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  1. lotsie

    lotsie Club Coordinator

    May 5, 2009
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    stagehand/part time detailer
    Right here
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    We have had a rough week here. I lost a sister, and Lois lost a brother a few days latter. Both were very sudden, and it's like trying to shovel air dealing with it.

    Lois's brother owned a 07 MCS. The a/c stopped working last week, so on Thursday I took it to the dealer to get it fixed. I explained the situation to Rick, the service manager, and he not only replaced the condenser which had a rock hole in it, which he wrote up as a cracked seam:Thumbsup:, he also accelerated the next maintenance service by a couple of thousand miles, replacing brakes, oil change, and a bumper to bumper check of the whole car. He asked me the secret code question about the timing chain:rolleyes: so that also got taken care of. Without even asking he put me in a loner, and said the paper work can wait. When I picked up the car the next day, Rick dealt with me ahead of others that were there ahead of me, it had been cleaned inside and out, and I could "tell" the rest of the staff knew what was going on.

    Rick has always taken very good care of us, but when your car dealer steps into the fold of helping and supporting you like family and friends, it is truly special.

    Mark
     
  2. Crashton

    Crashton Club Coordinator

    Jun 4, 2009
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    Mark I'm so sorry for your sudden losses. My heartfelt sympathies to you & your family.
     
  3. CHKMINI

    CHKMINI Club Coordinator
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    Sep 1, 2009
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    Mark, I am so sorry to here about your loses. My prayers are with you my friend.


    Sent from my Droid using Tapatalk
     
  4. Jason Montague

    Jason Montague New Member
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    Jan 5, 2010
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    Mark. I said a Prayer for you and your family.(and for the people at MINI of STL)

    Jason
     
  5. docv

    docv Well-Known Member
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    Aug 30, 2009
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    moble auto paint tech ( PTU )
    Central Missouri
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    Mark and Lois , so sorry for your losses, you families are in our prayers.
     
  6. Justa Jim

    Justa Jim Well-Known Member
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    May 6, 2009
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    I too, am very sorry for your loss in both families. My prayers are with you both also.

    Jim
     
  7. Metalman

    Metalman Well-Known Member
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    Sep 29, 2009
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    Ex-Owner (Retired) of a custom metal fab company.
    Columbus, Ohio
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    Mark and Lois... Sorry to hear about your loss....
     
  8. moreorless

    moreorless New Member

    Aug 17, 2009
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    In a pile of sawdust.
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    Mark and Lois, sorry to hear of both your loss's.

    And you're right, it is refreshing when folks that don't have to, step up anyways to ease the load.

    ...Les
     

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