Update time!
The BBB complaint I filed got an instant response from JM Auto Racing. I got an email and a phone call from them yesterday. Here's how this went down:
First, he was incredibly surprised that I filed a BBB complaint, as he starts off by saying this was my fault.
Why was this my fault? He shows me that my email address and shipping address were both wrong in their system... The distributor has been trying to contact me, etc, etc. Now, I know that it's HIGHLY unlikely that this is the case, so I login to their site. Both my email address and shipping address are correct. I let this dude have it for attempting to tell me I was in the wrong, and playing stupid when I said I've sent them emails, etc. Of course, on that one, I get the age-old excuse - Oh, the spam filter got it! Right, because spam filters filter mail from a specific source SOMETIMES, but not ALL the time. Sounds like you need a better spam filter!
He then asks me to click on the order. Magically, the email address and shipping address are both incorrect on the order - but not on the account, as I typed them correctly.
Now, before I continue, mind you, I've HAD email correspondence with them, based on THIS ORDER already, not to mention, I had just verified this a week prior, and the information was correct - so he edited the information to use it as a BS excuse.
That's fine, I'll let him play his game, for now. I just want my stuff, or my money.
So, I tell him that that's incorrect, and certainly not the information I entered, so he offers to correct it. Then, he tells me that once an online order is entered, it gets manually typed into the system. Again, we all know this is BS, but whatever. He takes responsibility, corrects the info, and tells me he's going to call the distributor and have the lights shipped for delivery on Friday.
He calls me back, tells me everything is set, and that he'll update me as soon as he gets the tracking number.... but wants me to pull all of my negative feedback off of the internet. I said I'd be GLAD to, as soon as I have the lights IN MY HANDS.
He calls me again today, after finally emailing over the tracking number, etc. Asks me, yet again, to remove all of my negative feedback. I said 'listen, you have to understand, I'm a bit uncomfortable doing that, so I will not do that until I have the product in my hands. At that point, I'll be more than happy to.' He finally digressed.
If I hadn't read reports of them pulling this kind of stuff on other people as well, I'd think that my luck just made this whole thing a fiasco... but these people, assuming that they weren't attempting to scam me, seriously need to get their act together. Almost everything I've ever seen or heard from them is lies and falsified information.
Here's a new one - The owners name, according to most resources, is Joe Mauro. The truth? It's owned principally by Joe Scrofani and Thomas Mauro. They basically run the business with a false identity. On the phone yesterday, the person I'm talking to tells me that they've been in business for 19 years... According to their license, they've been in business for 3 years.
This place is about as fishy as it gets, and the more I dig, the fishier it gets. Why do people lie about information that's so easily accessible on the internet? It's beyond me.
And, while I was typing this, I just got another email: "Ok. We can’t afford to have these posts there so I am trying to get it overnighted to you. Cost to do this is $120. I hope you understand that this was truly a mistake and not an intentional doing."
Mind you, any other company would have done at LEAST this much as soon as they realized their mistake, but I digress....
I'll let you all know if I actually receive the product!
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