I have the same relationship with Bob Smith BMW. They have always been great to me on both cars and the few times where they were less then perfect, they went out of their way to get there.
Of course I know a certain person who was overly demanding and difficult with them. Got placed on their unofficial "do not cooperate" crap list. Can't say I really blame the dealer.
I think if you go in yelling and screaming, your over all experience with a dealer will likely not go well. It helps when the wife gets her nails done the same colour as the car, and looks sad her car is broke:lol:.
I also think your approach has a lot to do with how they treat you.
That said, there seem to be some dealers who just don't understand customer service - and I'm grateful Baron in KC is not one of them. They've been exemplary for me and anyone I've sent in there.
Got him back, and the JCW tune is WAY more impressive when the clutch is not slipping:yesnod:. Seems I blew it up real good going up that hill, flywheel was scored from all the shrapnel.
, and he will also have new front brakes
