Most liked posts in thread: New MINI Customer Service Program :: The Motorer Pledge

  1. Nathan

    Nathan Founder

    Mar 30, 2009
    25,144
    10,052
    113
    Writer
    Short North
    Ratings:
    +10,069 / 0 / -0
    This sounds more like a port issue than a dealer issue.
     
  2. rograyson

    rograyson New Member

    Apr 3, 2012
    9
    3
    0
    Ratings:
    +3 / 0 / -0
    This may be a port issue, but the pledge does speak to delivery. Good news is the owners lounge now says it is in route, YIPPEEE it is on a ship!

    I suppose the frustration is in being on the outside looking in at the wonderful community of mini owners and waiting my chance to be a member. My wife is even looking forward to being married to a mini owner......
     
  3. Little Wing

    Little Wing New Member

    Sep 7, 2009
    340
    72
    0
    Tallahassee, FL
    Ratings:
    +72 / 0 / -0
    Tom Bush MINI, Jacksonville, FL is great!
     
  4. Dave.0

    Dave.0 Helix & RMW Powered
    Lifetime Supporter

    May 4, 2009
    25,021
    13,497
    113
    Burbs of Philly, PA
    Ratings:
    +14,644 / 10 / -4
    Otto's MINI of Exton, PA does a great job.

    The sales guys and girls always say hi when I walk in and ask me if I want to test drive a new Mini. I just laugh and say no I have an R53.

    The Service dept is good but the Parts dept is excellent. If they don't have something in stock (rare) they can get it in one day from the warehouse.
     
  5. JECO

    JECO Active Member

    Apr 22, 2012
    228
    98
    28
    Newsletter producer, retired DOT chief
    Crozet, VA
    Ratings:
    +102 / 0 / -0
    Mini of Sterling in northern Virginia is my dealer and excels in complying with the pledge of allegience to the customer. And hugs are common! Whether its service or sales, I cannot remember when a dealer visit was as enjoyable as it is at Sterling. They know their cars and they know their customers. Sterling is undergoing a huge expansion and are preparing to establish a stand alone site across the road from its BMW dealership.
     
  6. Jason Montague

    Jason Montague New Member
    Lifetime Supporter

    Jan 5, 2010
    6,134
    1,588
    0
    Physician Assitant (retired)
    Sherman,Tx
    Ratings:
    +1,588 / 0 / -0
     
  7. pmsummer

    pmsummer Well-Known Member

    Apr 3, 2012
    570
    400
    63
    Semi-retired planner
    Jack Coffee Hays County, The Republic of Texas
    Ratings:
    +400 / 0 / -0
     
  8. Jason Montague

    Jason Montague New Member
    Lifetime Supporter

    Jan 5, 2010
    6,134
    1,588
    0
    Physician Assitant (retired)
    Sherman,Tx
    Ratings:
    +1,588 / 0 / -0
     
  9. pmsummer

    pmsummer Well-Known Member

    Apr 3, 2012
    570
    400
    63
    Semi-retired planner
    Jack Coffee Hays County, The Republic of Texas
    Ratings:
    +400 / 0 / -0