Outmotoring.com, great service!

Discussion in 'Feedback, Reviews & Comments' started by Z06_Pilot, Aug 16, 2013.

  1. Z06_Pilot

    Z06_Pilot Well-Known Member
    Lifetime Supporter

    Jun 12, 2013
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    Network Design Engineer
    Columbus, OH
    Ratings:
    +263 / 0 / -0
    Hi folks,

    Ordered a nm-engineering 22mm rear ASB for our 2013 CMJCW...due to failures in customer service by the bar's maker, nm-engineering, I had to return the bar to outmotoring.com.

    Aaron actually answered the emails I sent to nm-engineering to try to help resolve the issue, even though I received no responses from nm-engineering.

    Aaron is a stand-up guy, and processed my return immediately.

    I look forward to doing business with them again in the future(and hopefully I don't have to return future purchases!)

    Jeff
     
  2. Crashton

    Crashton Club Coordinator

    Jun 4, 2009
    18,603
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    Retired old fart
    Hooterville Ohio USA
    Ratings:
    +9,786 / 1 / -0
    Outmotoring = Good people :yesnod:
     
  3. CHKMINI

    CHKMINI Club Coordinator
    Lifetime Supporter

    Sep 1, 2009
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    Aaron has always stood behind everything I've bought from him.
     
  4. Dave.0

    Dave.0 Helix & RMW Powered
    Lifetime Supporter

    May 4, 2009
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    Burbs of Philly, PA
    Ratings:
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    Yup, Aaron is a good guy to do business with.
     
  5. CharlieVictor

    CharlieVictor New Member
    Lifetime Supporter

    Mar 29, 2011
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    SoCal
    Ratings:
    +10 / 0 / -0
    I've always found Outmotoring to be very responsive when it comes to customer service. It's nice to hear "happy ending" stories about vendors. Need to place another order with them . . .

    Kind of surprised about the bad experience the OP had with nm engineering; I've gotten good service from them too - but I'm a local, and have met Jerry (their MINI guy) several times at local events. Apparently that makes a difference.
     
  6. minime331

    minime331 New Member

    Jan 27, 2012
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    washington dc metro area
    Ratings:
    +30 / 0 / -0
    Ive order many things from outmotoring.com and have had a great experience every time. Shipping is fast the packages are securely packed. Their website is easy to navigate the always up to date ant their pricing is always a great price usually the best around.

    I am one satisfied customer
     
  7. Johnny9

    Johnny9 New Member

    Sep 8, 2013
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    maintenance mechanic
    Lancaster, PA
    Ratings:
    +7 / 0 / -0
    I'll chime in as well. Outmotoring wasn't the first online Mini shop I found, but it's the only online shop I've bought from and I couldn't be happier.
     
  8. Gil-galad

    Gil-galad Club Coordinator

    May 19, 2009
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    Male
    Decorah, IA
    Ratings:
    +435 / 0 / -0
    If you want a real treat, plan a stop at the Outmotoring store in Knoxville. Our club recently paid a visit as part of a drive we made to the Smokies.

    It was a veritable feeding frenzy. Kids in the candy store. :arf: And Aaron couldn't have been nicer and more accommodating.

    [​IMG]
     
  9. CHKMINI

    CHKMINI Club Coordinator
    Lifetime Supporter

    Sep 1, 2009
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    We miss not having him physically in Columbus after his move to Knoxville. We would visit Outmotoring Global Headquarters every month after the MoM donut munch and stock up on everything MINI.
     

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