Most liked posts in thread: Parts from MAG

On the second day of Christmas, Bad gave to me two kittens and rainbows and a R53 oil filter...

 

Can't disagree with that logic. What I disagree with is stating that service is crap when it should have been stated that communication was poor.

 

For me every poor service event I have had at MAG has been based on poor communication, which to me is crap. I do not have the time to contact them to perform service I was told they would perform. It was much better when Sam was there and now has quickly gone the other way...

 

Hopefully someone at MAG will care & turn things around. Like other's I have to say that most every service experience has been good. When there was a problem (stuff happens) it was fixed correctly asap. I have only had 2 bad experiences with SA's. One SA no longer works with MINI & the other still does & has a fan club that I do not belong to.

I'm sad that Sam has moved on I'll miss him. He's one great guy & was a good friend to all us local MINI owner's. If I had a BMW I'd follow him to Kelly.

Somewhat off topic but, I now use Best Motor Werks. Never had any issue with them. Great work ethic, communications & their work is top notch.

Back on topic, how much for a $170 voucher???

 

I'm happy with MAG and I'm done with this thread. Bye bye now!

 

Good news Brian!

No rainbow, but here's a cat.....

 

Great News...

Now to start buying VW stuff.

 

That's crap, if it's all MAG, it should be transferable.

I had a similar issue with a dealership when I sold my Volvo. I had a $300 credit that I was able to use at any of their dealerships. Fortunately, they had a MINI dealership.

 

When I called mag a couple weeks ago, I was told Sam wasn't with the company anymore... Neither was Amber? Who is the goto MAG person now when you need to talk shop with someone? Hoping you can get this worked out with Mag...

 

Sam is at Kelly BMW and seems quite happy. He said to say hi to the MOM crew.

Hadn't heard that Amber was gone.

Let's just say the times are changing a bit there.

 

I was there a couple weeks ago and saw Amber. Not sure if something has changed since then.

 

When I had Allison's X3 over there a few weeks ago, the service was crap! I miss Sam, guess I will be going to Kelly from now on...

 

Amber is there. Service is still good for me.

 

Please define crap

 

crap1
krap/Submit
vulgar slang
noun
1.
something of extremely poor quality.
rubbish; junk.
2.
excrement.
an act of defecation.
verb
verb: crap; 3rd person present: craps; past tense: crapped; past participle: crapped; gerund or present participle: crapping
1.
defecate.
Origin
Middle English: related to Dutch krappe, from krappen ‘pluck or cut off,’ and perhaps also to Old French crappe ‘siftings,’ Anglo-Latin crappa ‘chaff.’ The original sense was ‘chaff,’ later ‘residue from rendering fat,’ also ‘dregs of beer.’ Current senses date from the late 19th cent.
crap2
krap/Submit
noun
noun: crap; plural noun: craps
1.
a losing throw of 2, 3, or 12 in craps.
verbinformal
verb: crap; 3rd person present: craps; past tense: crapped; past participle: crapped; gerund or present participle: crapping
1.
make a losing throw at craps.
withdraw from or give up on a game or activity because of fear or fatigue.
"when entrepreneurs get to $1 billion they crap out and turn their companies over to others"
fail in what one is attempting to do.
"the Rams almost crapped out late in the game"
(of a machine) break down.
"his TelePrompTer crapped out"
Origin

More
early 20th cent.: from craps.
Translate crap to
Use over time for: crap

But seriously, I shouldn't have to call them and argue about an oil change that it was due for. If Sam or Amber were there that day it would have never happened. Some of the advisors over there are less than smart...

 

I've dealt with Michael, he was a good guy and helped me get my wheel bearing replaced when they originally refused to do it. They did take good care of me last time I was there. But its been a little bit.