Unfortunately, the only tool in my tool box is a Mont Blanc pen (to write checks with)! So, I've relied John and Anson since I've owned my MINI. Chuck turned me on to them. They've done mechanical stuff, as well as adding a bunch of after market bits and pieces. His labor costs have always been competitive and his work first rate. When I was on one of my lets add more stuff and spend more money on my MINI kicks, he actually talked me out of adding a set of expensive drilled and slotted rotors/pads to the car. Said i didn't need them. He could have easily just done what I'd asked and banked the $$$. Chris, it's unfortunate and frustrating that he has not performed to your standards. It happens. You can't please all of the people all of the time - I'm sure, as you well know. We need to know about the good and the bad. You're an excellent and trustworthy mechanic, and as long as I'm living in Ohio no one but you, and that crazy "Scotsman" will ever work on my Rover. As for the MINI, I feel the same way about John and Anson.