Most liked posts in thread: What's up with MAG and revolving door of service writers?

Those surveys are VERY important to them. Probably anything less than a 9 and they have to wear the gimp suit in the back room and well..... I don't think any of us want to know what happens then.

 

My best guess is that this is it.

 

I worked at a car dealership back during cash for clunkers(the worst job I have ever had, and I've pumped septic tanks). There was a saying that the only thing you could count on was change. The revolving door policy at most dealerships is very unfortunate. I saw so many people come and go in a very short time, including service writers. All it takes is one angry customer and you are done.

 

I think this is true. The last time I was in the dealer they tried to sell me lots of un-needed services. Many folks unknowingly fall for all that stuff.

"Would you like a power steering flush sir, you are over due?" What I say, can you show me where MINI says this is a required service? "Well no I can't, but we know it is needed."
Just one example of many grabs for my wallet. And dealers wonder why folks do not trust them. ut:

 

Have a customer we make cylinders for that he uses on his converted trucks.... He has an unlimited supply of old used wood pallets he runs through a chipper..... He makes them into charcoal and then through a gassification process powers his trucks.... He hasn't bought fuel in over 3 years..... He runs them on wood.....

Not sure if your plumbing works the same Chuck...

 

The quality of gas depends on the previous few days diet. Not sure a chipper would help with my process.

 

MAG seems to always lose their best service writers, either by transferring them to some other division of MAG, or by letting them go entirely. If someone is unhappy working there, then by all means should he/she leave and find a job elsewhere. However, if that person [or persons] do not fit into MAG's current whims, I think he/she should be given the opportunity to work something out with MAG first, and not just be shown the door.

 

:cornut: Same story down here in TX at the various dealerships. Meet the SA and next visit they're gone.

Jason

 

I think that is the nature of the business. Lots of folks are gypsies moving from one job to another. Some of these good folks may have been head hunted by competing dealers. As far as MAG goes they do seem to have a revolving door. There are/were a few exceptions. Once the last SM left I figured MAG was in trouble.

 

I heard they work them crazy hours as well. I know a guy who used to do the high end cars and he left to deal with Porsches at Byers, he said the hours are better there. I try to be as nice as possible to these people, they all have to deal with so many people who wouldn't know the difference between a piston and a spark plug on a daily basis. They also determine what you know about your car so it is good to stay on their good side.

 

Yup ^^^ Service writers are like salesmen. They have to make the number or they are gone.

 

Maybe they thought your name was Cashton and they wanted to change it to Cashpound

 

From what I was told by a good friend there they had just bought a new wallet vac/cash cow machine & wanted to pay it off with my donut money. :frown2: :donut1:

 

Don't for get the wonderful "Nitrogen" in you tires upsell. :lol:

 

Haven't been offered that, but if I am I will offer to trade them some methane for it.

 

sorry!

Sorry to leave you hanging. If you or anyone wants details feel free to message/email me. Don't want to air Any dirty laundry. Some comments here are spot on some are a tad off. Would have liked to stayed and built a career with you MINI followers, but it was not in the cards.

 

1st (and last) post. Welcome to and goodbye from MA.

Jason